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Delivery & Returns

Delivery Policy

Our home made and farm fresh healthy products will be delivered right to your door step. We ensure the best packaging and strive to provide cost-effective shipping methods. We believe in transparent and clear communication to build trust with our customers.
 
Our commitment is to provide the best delivery experience. We want to ensure a seamless and satisfactory experience for all our customers.

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Shipping and Delivery Policy for Krivasi Healthy Picks:

1. Processing Time:

  • Orders are processed within 1-2 business days of receipt.

2. Shipping Methods:

  • We offer standard shipping services for all orders.

3. Delivery Time:

  • Estimated delivery time is 3-5 business days from the date of order confirmation.

4. Shipping Charges:

  • Shipping charges are calculated based on the delivery location and package weight.

  • Free shipping may be available for orders exceeding a specified amount.

5. Order Tracking:

  • Customers receive a confirmation email with a tracking number once the order is shipped.

  • Real-time tracking is available for monitoring the delivery status.

6. Delivery Partners:

  • We partner with reputable courier services to ensure timely and secure deliveries.

7. International Shipping:

  • International shipping options may be available with extended delivery times.

8. Delivery Attempts:

  • Our courier partners make multiple delivery attempts. In case of unsuccessful deliveries, customers may be contacted for further instructions.

9. Delivery Confirmation:

  • A delivery confirmation notification is sent once the order is successfully delivered.

10. Shipping Restrictions:

  • Some locations may have delivery restrictions. Customers are notified during the order placement if their area is affected.

11. Delayed Shipments:

  • Rare instances of shipment delays may occur due to unforeseen circumstances. Customers are promptly informed of any delays.

12. Returns and Refunds:

  • For damaged or incorrect items, customers can refer to our Returns and Refunds policy for resolution.

13. Customer Support:

  • Our customer support team is available to assist with any shipping-related inquiries

At Krivasi Healthy Picks, we prioritize delivering our homemade and handcrafted products in a timely and reliable manner, ensuring customer satisfaction with every order.

Return & Refund Policy

Return and Refund Policy
 

Thank you for shopping at Krivasi Healthy Picks. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we encourage you to review our Return and Refund Policy. The terms below apply to all purchases made through our website.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined in this policy. These definitions apply equally to singular and plural forms.

Definitions

  • Company: Refers to Krivasi Healthy Products, referred to as "the Company," "We," "Us," or "Our."

  • Goods: Refers to the items offered for sale.

  • Orders: Refers to a request by you to purchase goods from us.

  • Website: Refers to krivasi.com, accessible at https://krivasi.com.

  • You: Refers to the individual or entity accessing or using our services.

Order Cancellation Rights

You have the right to cancel your order within 14 days without providing any reason.

Cancellation Deadline

The deadline for canceling an order is 14 days from the date you receive the goods or when a third party, other than the carrier, takes possession of the delivered goods.

How to Cancel Your Order

To cancel your order, please notify us with a clear statement via:

Refunds for Canceled Orders

We will process your refund within 14 days of receiving the returned goods. Refunds will be issued using the same payment method you used, and no fees will be charged for the reimbursement.

Conditions for Returns

To be eligible for a return, please ensure:

  1. The goods were purchased within the last 3 days.

  2. The goods are in their original, unopened packaging.

Non-Returnable Items

The following items are not eligible for return:

  • Homemade pure cow ghee

  • Healthy millet balls

  • Homemade moringa leaves powder & curry leaves powder

  • Palm candy

  • Honey-wrapped amla

  • Herbal pain relief oil

  • Wood-pressed oils

Additionally, returns are not accepted for:

  • Goods made to your specifications or personalized items.

  • Perishable goods or those past their expiration date.

  • Goods unsealed after delivery for health protection or hygiene reasons.

  • Items inseparably mixed with other goods after delivery.

We reserve the right to decline returns that do not meet these conditions.

Returning Goods

You are responsible for the cost and risk of returning goods to us. Returns should be sent to:

Krivasi Healthy Products
A115, RAVOOS NANDAN
Domsandra, Krishnarajapura
Bengaluru, Karnataka 560067, India

To ensure your goods reach us safely, we recommend using an insured and trackable mail service. Refunds cannot be issued without receiving the returned goods or proof of return delivery.

Contact Us

For any questions regarding our Return and Refund Policy, please contact us:

We value your trust and look forward to serving you again!

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